FAQs

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Shipping Timeframe

I ship all orders out within 2 business days from purchase date. Stickers shipped via letter mail are untracked. US letter mail takes 1 - 5 business days, and International 6 - 20 business days. For tracked shipping, refer to shipper for timeframe.

Returns and Exchanges

I don't accept returns or exchanges, but if you have any issues, please email me at hello@fruitbrat.com and I'll do what I can! 

 Packaging

Pins are shipped in bubble mailers. Stickers are shipped in sturdy envelopes with protective packaging to help prevent bending or water damage. I try to keep packaging simpler and at a minimum, so if this is a gift and you'd like it fancier, let me know!

Sticker Material

I use high quality weatherproof sticker paper, with an overlay or laminate on top. My sticker overlays have different effects - rainbow oil spill/iridescent, holo shatter, holo glitter, holo plaid, etc. These stickers are high quality and have a ton of durability.  I have run them through my dishwasher without issue, but to be safe, hand wash only.

Enamel Pin Grading Details

Each pin is handmade, so there may sometimes be small imperfections. I grade them by A and B grade. A grade pins will have very minimal flaws and be almost perfect if not perfect. B grade pins will have minor things like small scratches in the metal, dust particles in the enamel, minor underfill in parts, etc. B grades are still cute, and imperfections are not noticeable unless you're really looking for them!